PRODUCTS ORDER
We have come up with a simple procedure in order to facilitate your search:
Through our menu navigation or our search engine you can easily find the specific product you intend to buy. Should you wish to place an order, you need to fill in the order form in Greek. The company will do its utmost to provide high-quality services. In spite of this, the possibility of errors in prices and secondary product features cannot be ruled out and it cannot be ensured that the website will not go down or that there will be no ‘human’ errors during the updating/entry of a product price. To ensure the security and efficiency of your purchases, before placing an order for a product that is listed as having an unusually low or unusually high price in proportion to its value, we encourage you to first contact our Customer Service at +30 2103222314 & +30 2103233802 (FAX) or via the website email. After you place an order you will receive an automated email confirming that your order has been placed and listing your order details. After your order has been processed, you will receive a second confirmation email regarding the product(s) to be delivered. During the order process you may receive a series of automated emails reporting on your order progress.
ORDER CANCELLATION
Your order may be cancelled in one of the following cases:
- Before your order is placed, during the online order process, you can click the "My cart" option and remove products from your basket by clicking the "remove" (x) icon.
- If you have already placed the online order but the product has not been delivered yet, you may call us at +30 2103222314 & + 30 2103233802 (FAX) and our staff will carry you through to cancelling your order. This service remains an option up until the moment you receive notice that your order has been dispatched.
ORDER DELAY
Your order may be delayed on account of the following reasons:
- In cases of extreme weather or strikes, as well as in cases of force majeure, all of which may influence the order transport and delivery.
- If it is impossible to reach you by phone/and or email (should a problem come up in your order, either in relation to the product or to its payment), e.g. because your customer data has not been correctly updated.
